AI Collections Automation in Healthcare | HealOS

Recover Revenue Faster & Reduce A/R Aging with HealOS.

Collections in healthcare are complex, time-consuming, and often inconsistent. Manual follow-ups, generic reminders, and delayed outreach lead to aging balances, write-offs, and poor patient experience. HealOS automates collections healthcare workflows using AI. Our platform prioritizes accounts, personalizes outreach, automates follow-ups, and tracks outcomes helping organizations recover more revenue while reducing staff workload.

Book a Demo

Why Healthcare Collections Are Broken Today

Healthcare organizations face growing accounts receivable backlogs and declining recovery rates.

Manual follow-ups and phone calls

No prioritization of high-value accounts

Inconsistent patient communication

Limited insight into payer vs patient responsibility

High A/R aging and write-offs

Staff burnout from repetitive collections tasks

HealOS for Healthcare Collections

HealOS is an AI-powered collections platform designed to optimize accounts receivable recovery while maintaining a patient-friendly experience. It connects billing data, payment history, and communication workflows into one intelligent collections engine driving faster recovery with less effort.

~21 Days

Typical Go-Live Timeline

90%+ of Accounts Managed Automatically

Collections Automation Coverage

100% Pilot Graduation

Deployment Conversion Rate

How HealOS Automates Healthcare Collections

Step 1

Account & Balance Ingestion

HealOS ingests patient and payer balances from billing and accounting systems, creating a complete, real-time view of outstanding receivables.

1

Step 2

AI Account Prioritization

HealOS ranks accounts based on balance size, aging, payment history, and likelihood of recovery—ensuring focus on the highest-impact collections.

2

Step 3

Personalized Outreach Automation

HealOS delivers personalized reminders through SMS, email, voice, or portals, adapting messaging based on patient behavior and response patterns.

3

Step 4

Payment Plan & Dispute Handling

HealOS supports payment plans, tracks commitments, and flags disputes for review—ensuring smooth resolution without manual tracking.

4

Step 5

Reporting & Continuous Optimization

HealOS tracks recovery rates, response times, and A/R trends, continuously optimizing collections strategies for better outcomes.

5

Core Capabilities for Healthcare Collections

Intelligent Account Segmentation

HealOS segments accounts by balance, age, responsibility, and risk, enabling targeted and effective collections healthcare workflows.

Automated Multi-Channel Outreach

HealOS automates patient and payer outreach across SMS, email, voice, and portals, reducing manual effort and improving response rates.

Behavior-Based Follow-Up Logic

HealOS adjusts follow-up timing, channels, and messaging dynamically based on payment behavior and engagement signals.

Payment Plan Management

HealOS manages installment plans, tracks compliance, and sends reminders automatically reducing defaults and write-offs.

Dispute & Exception Flagging

HealOS flags disputed balances, partial payments, and anomalies for review, preventing unnecessary escalation or patient friction.

Collections Performance Analytics

HealOS provides dashboards and reports on recovery rates, A/R aging, and outreach effectiveness to drive continuous improvement.

Measurable Impact Across Your Revenue Cycle

Track real improvements from AI-driven collections automation.

30–40%

Faster A/R Recovery

60%

Faster recovery cycle

70%

Increase in collections

50%

Reduction in bad debt

Who HealOS Is Built For

Hospitals & Health Systems

Scale collections across departments while maintaining patient experience.

Physician Groups

Recover balances faster without expanding billing staff.

Behavioral Health Providers

Manage sensitive collections with compliant, patient-friendly outreach.

Specialty Clinics

Reduce write-offs tied to delayed follow-ups.

Telehealth Providers

Automate collections across virtual care encounters.

Security & Compliance

HIPAA Compliant

Secure PHI handling without storage

SOC 2 Type II Certified

Independently audited enterprise security

Secure Authentication

SSO and multi-factor access controls

Frequently Asked Questions

Start Automating Healthcare Collections

HealOS delivers AI-powered collections healthcare automation that accelerates recovery, improves patient experience, and reduces operational burden.

Book a HealOS Demo