AI Utilization Management for Healthcare

Automate Medical Necessity Decisions with HealOS

Utilization management is critical to controlling healthcare costs while ensuring appropriate patient care. Manual reviews, inconsistent guideline interpretation, and growing request volumes slow decisions and increase administrative burden. HealOS delivers AI-powered utilization management built for healthcare and payers. Our platform automates case intake, clinical review, guideline matching, and decision support, helping organizations manage utilization efficiently, consistently, and at scale. This is modern healthcare utilization management software designed for operational efficiency and compliance.

Why Utilization Management Is Broken Today

Traditional utilization management workflows struggle to scale.

Manual case intake from multiple sources

Inconsistent medical necessity determinations

Heavy reliance on manual clinical review

Long turnaround times and backlogs

Reviewer burnout and staffing shortages

Limited audit visibility and reporting

Legacy systems cannot keep up with today’s utilization demands. AI-driven utilization management is now essential.

HealOS for Utilization Management

HealOS is an AI utilization management solution designed to automate utilization review workflows from intake to determination. It connects clinical documentation, payer policies, and guideline logic into one intelligent system, improving speed, accuracy, and consistency across utilization management operations.

~21 Days
Typical Go-Live Timeline
85%+ of Cases Automated
Utilization Management Automation Coverage
100% Pilot Graduation
Deployment Conversion Rate

How HealOS Automates Utilization Management

Step 1

Case Intake & Normalization

HealOS ingests utilization requests from portals, APIs, 278 transactions, faxes, and attachments, normalizing data into structured review cases automatically.

1
Step 2

Clinical Documentation Analysis

HealOS analyzes submitted clinical documentation using AI to assess completeness, relevance, and medical necessity.

2
Step 3

Guideline & Policy Matching

HealOS evaluates cases against evidence-based clinical guidelines and payer-specific utilization policies consistently.

3
Step 4

Decision Support & Routing

HealOS recommends approve, deny, or pend outcomes with clear rationale, enabling straight-through processing or targeted human review.

4
Step 5

Determinations, Notifications & Logging

HealOS generates determinations, notifies providers, and maintains full audit trails to support appeals, reporting, and compliance.

5

Core Capabilities for Utilization Management

Pre-Service Review Automation

Pre-Service Review Automation

HealOS uses AI to analyze clinical documentation, compare services against coverage criteria, and recommend utilization determinations with clear, evidence-based clinical rationale.

Real-Time Inpatient Monitoring

Real-Time Inpatient Monitoring

HealOS continuously monitors inpatient stays and surfaces medical necessity checkpoints in real time as new clinical documentation becomes available.

Post-Service Review Optimization

Post-Service Review Optimization

HealOS identifies improper payments and accelerates peer review by automatically assembling complete evidence packets from claims and clinical records.

Automated Audit & Regulatory Reporting

Automated Audit & Regulatory Reporting

HealOS generates compliant audit logs and utilization reports automatically to support CMS, NCQA, and state utilization management reporting requirements.

Measurable Impact for Utilization Management Teams

See real improvements with AI-powered utilization management.

80%
Automated UM cases
60%
Faster Review Turnaround
50%
Reduction in Manual Reviews
100%
Audit-ready transparency

Who HealOS Is Built For

Hospitals & Health Systems

Handle high inbound call volumes across departments and facilities.

Physician Groups

Reduce front-desk overload and missed appointment opportunities.

Behavioral Health Providers

Provide discreet, always-available call handling for sensitive patient needs.

Specialty Clinics

Manage complex scheduling and referral calls efficiently.

Telehealth Providers

Support virtual-first patient access with automated appointment scheduling.

Security & Compliance

HIPAA Compliant

HIPAA Compliant

Secure PHI handling without storage

SOC 2 Type II Certified

SOC 2 Type II Certified

Independently audited enterprise security

Secure Authentication

SSO and multi-factor access controls

Frequently Asked Questions

Start Automating Utilization Management

HealOS delivers AI-powered utilization management software that improves speed, consistency, and operational efficiency at scale.