Utilization management is critical to controlling healthcare costs while ensuring appropriate patient care. Manual reviews, inconsistent guideline interpretation, and growing request volumes slow decisions and increase administrative burden. HealOS delivers AI-powered utilization management built for healthcare and payers. Our platform automates case intake, clinical review, guideline matching, and decision support, helping organizations manage utilization efficiently, consistently, and at scale. This is modern healthcare utilization management software designed for operational efficiency and compliance.
Traditional utilization management workflows struggle to scale.
Manual case intake from multiple sources
Inconsistent medical necessity determinations
Heavy reliance on manual clinical review
Long turnaround times and backlogs
Reviewer burnout and staffing shortages
Limited audit visibility and reporting
Legacy systems cannot keep up with today’s utilization demands. AI-driven utilization management is now essential.
HealOS is an AI utilization management solution designed to automate utilization review workflows from intake to determination. It connects clinical documentation, payer policies, and guideline logic into one intelligent system, improving speed, accuracy, and consistency across utilization management operations.
HealOS ingests utilization requests from portals, APIs, 278 transactions, faxes, and attachments, normalizing data into structured review cases automatically.
HealOS analyzes submitted clinical documentation using AI to assess completeness, relevance, and medical necessity.
HealOS evaluates cases against evidence-based clinical guidelines and payer-specific utilization policies consistently.
HealOS recommends approve, deny, or pend outcomes with clear rationale, enabling straight-through processing or targeted human review.
HealOS generates determinations, notifies providers, and maintains full audit trails to support appeals, reporting, and compliance.

HealOS uses AI to analyze clinical documentation, compare services against coverage criteria, and recommend utilization determinations with clear, evidence-based clinical rationale.
HealOS continuously monitors inpatient stays and surfaces medical necessity checkpoints in real time as new clinical documentation becomes available.

HealOS identifies improper payments and accelerates peer review by automatically assembling complete evidence packets from claims and clinical records.

HealOS generates compliant audit logs and utilization reports automatically to support CMS, NCQA, and state utilization management reporting requirements.
See real improvements with AI-powered utilization management.
Handle high inbound call volumes across departments and facilities.
Reduce front-desk overload and missed appointment opportunities.
Provide discreet, always-available call handling for sensitive patient needs.
Manage complex scheduling and referral calls efficiently.
Support virtual-first patient access with automated appointment scheduling.

Secure PHI handling without storage

Independently audited enterprise security
SSO and multi-factor access controls
HealOS delivers AI-powered utilization management software that improves speed, consistency, and operational efficiency at scale.