HealOS and Viva AI represent two very different approaches to healthcare automation. HealOS focuses on clinical documentation, ICD-10/CPT coding, insurance verification, fax-to-EHR automation, and AI receptionist workflows, all at a transparent, budget-friendly price. Viva AI, on the other hand, is built primarily for dental front-office automation, offering multichannel communication, AI receptionist features, call routing, scheduling, and billing support. Its pricing is significantly higher and charged per location, making it more suited for dental offices with heavy phone volume. In this comparison, we break down HealOS vs Viva AI across pricing, features, functionality, AI receptionist capabilities, and total workflow automation value.
HealOS delivers end-to-end automation for medical practices with features such as:
Unlimited AI medical scribe sessions
ICD-10 & CPT auto-coding
Chrome Extension for instant EHR note transfer
Insurance verification + prior authorization automation
AI fax-to-EHR extraction with structured data mapping
24/7 AI receptionist for calls, scheduling, reminders, and follow-ups
Support for medical, therapy, behavioral health, and dental EHRs
HealOS is designed for practices that need speed, accuracy, affordable automation, and predictable pricing without usage-based limits.
Viva AI focuses primarily on dental front-desk automation with a strong emphasis on communication, receptionist workflows, and payment processing. Core Viva AI features include:
Viva AI is ideal for dental offices needing advanced call handling, multichannel messaging, and payment workflows, but it does not provide medical documentation, ICD-10 coding, insurance verification, or fax automation.
HealOS is one of the most affordable and transparent options for clinics.
Perfect for small practices needing unlimited AI scribing.
Includes:
Ideal for clinics requiring deeper automation & fast note transfers.
Includes everything in Core, plus:
Viva AI charges per location and focuses on after-hours, overflow, and full front-office automation.
For after-hours + overflow
Includes:
Full automation for small offices
Everything in Gold plus:
For large offices needing full automation
Everything in Platinum plus:
| Category | HealOS | Viva AI |
|---|---|---|
| Industry Coverage | Medical, therapy, dental, behavioral health | Dental-only |
| AI Receptionist Channels | Voice + SMS + Email + Forms + Fax | Voice + SMS + Email + Web Chat |
| 24/7 Call Handling | ✅ Yes | ✅ Yes |
| Appointment Scheduling | Multi-specialty workflows | Dental-only |
| Medical Documentation | Full AI scribe | ❌ No |
| ICD-10/CPT Coding | Included | ❌ No |
| Insurance Verification | Included | ❌ No |
| Prior Authorization | Included | ❌ No |
| Fax-to-EHR Extraction | Included | ❌ No |
| E-Forms | Yes | Yes |
| Live Call Transfer | Yes | Platinum/Diamond only |
| Language Routing | Yes | Platinum/Diamond only |
| EHR Integrations | Epic, Cerner, Athena, Allscripts, Jane | Dental PMS only |
| Pricing | $49–$99/month | $349–$1,199/location/month |
| Free Plan | 20 free sessions/month | 30-day trial |
This comparison illustrates how HealOS and Viva AI compare to traditional staffing methods.
| Category | HealOS | Viva AI | Manual Front Desk |
|---|---|---|---|
| Pricing Transparency | Fully transparent | Transparent | Varies widely |
| Cost Efficiency | Highest | Moderate–High | Very expensive |
| AI Medical Scribe | Yes | No | No |
| Insurance Verification | Yes | No | Staff-dependent |
| Prior Authorization | Yes | No | Staff-dependent |
| Fax-to-EHR Automation | Yes | No | Manual |
| AI Receptionist | Yes | Yes | Staff |
| Multi-Channel Support | Voice, SMS, email, forms | Voice, SMS, email, chat | Phone only |
| Payment Processing | Limited | Strong | Staff or software |
| Documentation Speed | <2 minutes | N/A | 5–10 minutes/note |
Best for:
Primary care, pediatrics, therapy, behavioral health, urgent care, dental, and multi-provider clinics.
Best for:
Dental offices, cosmetic practices, laser clinics, medspas, and high-volume dental reception workflows.
HealOS is the better choice for practices needing clinical documentation, medical coding, insurance automation, fax extraction, and AI receptionist capabilities at a highly affordable price point.
Viva AI is tailored for dental offices needing multichannel communication and advanced receptionist workflows, but lacks the medical-grade automation that HealOS provides. For most clinics, HealOS delivers better value, more automation, and lower pricing starting at just $49/month.
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